Frequently Asked Questions
Before rental
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How does booking through eCarBookers work? - You compare low prices from a wide network of trusted suppliers, confirm your booking online, and pay the balance at the rental desk when you collect the car. Every cost — including the excess amount that applies to your vehicle — is shown clearly before you confirm, so the terms you book are the terms you receive.
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What insurance is included with my car hire?
- Every booking includes the supplier's standard collision damage waiver (CDW) in the basic rate. Standard CDW carries an excess, which varies by supplier and vehicle class — the exact amount is displayed clearly before you confirm your booking. Tyres, glass, underbody damage, lost or damaged keys, and a flat battery caused by driver error are typically excluded from standard CDW cover across the car hire industry. Always check your booking confirmation for the specific terms applicable to your hire.
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Can I add zero-excess cover to my booking?
- Yes. Fully comprehensive zero-excess cover is available directly from your supplier at the desk on collection. The cover is provided by the hire company itself, not a third-party insurer, so once added there is no excess to pay and no reimbursement claim to file. Your basic rate includes the supplier's standard collision damage waiver, and the excess amount is shown before you confirm your booking, so you know the position in advance of deciding at the desk.
