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Frequently Asked Questions
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How does booking work?
- You compare prices from a range of suppliers, confirm online, and pay the balance at the rental desk on collection. All costs, including the excess, are shown before you confirm, and the terms you book are the terms you receive.
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Is my booking confirmed instantly?
- Yes. A rental prepayment confirms your booking online with Instant Confirmation, and your booking confirmation arrives straight away with the price, the vehicle class and the amount due on collection.
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What insurance is included?
- Every booking includes the supplier's standard collision damage waiver (CDW) in the basic rate. The excess varies by supplier and vehicle class and is shown before you confirm. Tyres, glass, underbody damage, lost or damaged keys, and a flat battery caused by driver error are typically excluded from standard CDW cover.
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What documents do I need to collect the car?
- Each driver needs a valid driving licence and photo identification, and the main driver needs a credit card in their own name. Drivers with a licence issued outside the EU should also carry an international driving permit where required. Your booking confirmation lists the documents your supplier asks for.
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Do I pay now or when I arrive?
- You confirm your booking online and pay the balance to the supplier at the rental desk when you collect the car. The full rental amount is not charged at the time of booking.
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Can I cancel my booking?
- Cancellation is free. The terms for your booking are shown in your booking confirmation.
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Can I add zero-excess cover?
- Yes. It can be added at the desk on collection. The cover is provided by the hire company itself, not by a third-party insurer, so once added there is no excess to pay and no claim to file for damage to the main body of the car. The exclusions described under the insurance question above still apply.
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Why does the supplier ask for a credit card?
- Suppliers place an excess hold on the main driver's credit card at collection. The card must be in the driver's name and have enough available limit to cover the hold, so check this before you travel. The amount is shown in your booking confirmation.