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Frequently Asked Questions
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How does booking through eCarBookers work? - You compare low prices from a wide network of trusted suppliers, confirm your booking online, and pay the balance at the rental desk when you collect the car. Every cost — including the excess amount that applies to your vehicle — is shown clearly before you confirm, so the terms you book are the terms you receive.
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Can I add zero-excess cover to my booking?
- Yes. A fully inclusive, zero-excess option can be selected at the final step of the booking process, with the full price displayed on screen before you confirm. The cover is provided directly by the supplier — not a third-party insurer — so there is no excess to pay upfront and no reimbursement claim to file. If you prefer, the same supplier cover can also be added at the desk on collection, though booking it online locks in the price in advance.
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Can I cancel my booking for free?
- Yes. Bookings made through eCarBookers come with free cancellation. Because you pay the balance on arrival rather than at the time of booking, cancelling costs you nothing — your plans can change without your money being held months in advance.
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What insurance is included with my car hire?
- Every booking includes the supplier's standard collision damage waiver (CDW) in the basic rate. Standard CDW carries an excess, which varies by supplier and vehicle class — the exact amount is displayed clearly before you confirm your booking. Tyres, glass, underbody damage, lost or damaged keys, and a flat battery caused by driver error are typically excluded from standard CDW cover across the car hire industry. Always check your booking confirmation for the specific terms applicable to your hire.
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Do I pay now or when I arrive?
- You confirm your booking online and pay the balance at the rental desk when you collect the car. Unlike most booking platforms, eCarBookers does not charge the full rental amount at the time of booking.
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What do I need to bring when I collect my car?
- Bring your booking confirmation, a full driving licence held for at least one year, the credit or debit card in the main driver's name, and your passport or national ID. Some suppliers and vehicle classes have specific card or age requirements — these are shown on your booking confirmation, so check it before you travel.